Pilates by Amy – Privacy Policy

Welcome to Pilates by Amy! We're committed to protecting your privacy and ensuring a positive, transparent experience for all clients. Please read the following Privacy Policy carefully before participating in any classes or services.

1. Information We Collect

We may collect the following types of personal information:

  • Identity Data: Name, email address, phone number, postal address, and emergency contact information.

  • Financial Data: Payment information is collected via Stripe, a secure third-party payment processor. We do not store your full card details. For more information, please see Stripe’s Privacy Policy.

  • Health Data: Information related to injuries, medical conditions, or physical limitations, used only to ensure safe participation.

  • Technical Data: IP address, browser type and version, time zone, device type, and other information about how you access our website.

  • Usage Data: How you interact with our website, services, and offerings.

  • Marketing & Communication Data: Your preferences for receiving communications from us.

2. How We Use Your Information

We use your information to:

  • Register and manage your bookings.

  • Contact you about class updates, schedule changes, offers, or newsletters.

  • Provide appropriate class modifications based on your health data.

  • Process secure payments.

  • Maintain accurate records.

  • Respond to enquiries or concerns.

  • Improve our offerings and user experience.

You can unsubscribe from marketing emails at any time via the "unsubscribe" link or by contacting us directly.

3. Legal Basis for Processing

We rely on the following legal grounds:

  • Consent: For marketing communications and health data.

  • Contract: To provide services you have requested.

  • Legal Obligation: To meet regulatory and safety requirements.

  • Legitimate Interests: To improve and operate our business, where your rights are not infringed.

4. Sharing Your Information

We do not sell or trade your personal data. We may share data only when:

  • Required by law.

  • Necessary to protect legal rights or safety.

  • With third-party providers (e.g., payment processors or website tools) under strict confidentiality agreements.

  • You’ve given explicit consent.

5. Data Security

We use appropriate technical and organisational measures to safeguard your information, including SSL encryption. However, internet-based data transmission is never 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your data only for as long as needed to fulfil the purposes described here. Generally, this means retaining client records for up to 6 years after your last class or interaction, in line with legal and insurance requirements.

7. Data Storage Location

Your personal data is stored securely on GDPR-compliant platforms and servers within the UK/EU.

8. Your Rights

You have the right to:

  • Request access to or correction of your data.

  • Ask us to delete your personal information.

  • Object to or restrict certain uses of your data.

  • Withdraw your consent at any time.

To exercise any of these rights, contact us at hello@pilatesbyamy.co.uk.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before submitting any personal data.

10. Business Transitions

If ‘Pilates by Amy’ is involved in a merger, sale, or business transfer, your personal data may be included. You will be notified of any such change and your rights.

11. Updates to This Policy

We may update this policy periodically. Any significant changes will be posted here and, where appropriate, emailed to you.

12. Contact Us

For questions, concerns, or to exercise your rights, please email hello@pilatesbyamy.co.uk.