Pilates by Amy - Terms & Conditions

Bookings & Cancellations

All bookings must be made in advance via the online booking platform (Acuity). Payment is required at the time of booking via single session, package, or credit.

If you need to cancel a session, please do so at least 12 hours before the class starts via the booking platform.

  • Cancellations made 12+ hours before the session will be refunded as a credit (either re-added to your package or a gift credit issued).

  • Cancellations within 12 hours of the class start time are not eligible for refunds or credit.

There are no cash refunds. All refunds are issued as class credits for use against future bookings and valid for 2 weeks. For refund queries, please contact Pilates by Amy directly.

Packages & Expiry

Class packages are valid for a set period from the date of purchase.

  • 6 class pack valid for 8 weeks from date & time of purchase.

  • 10 class pack valid for 10 weeks from date & time of purchase.

Please check your package details at time of purchase. Unused sessions cannot be carried over beyond the expiry date, so plan ahead and book early to secure your preferred sessions.

Gift Cards

Gift cards are valid for 6 months from date of purchase and can be used against any available mat class, 1:1 session, workshops and events. They cannot be used to purchase class packages.

Gift cards may be used as full or part payment. Where part payment is made, the remaining balance must be made at the time of booking. Gift cards will always be used first before any additional payment is taken.

Gift cards are non-refundable, cannot be exchanged for cash and cannot extend beyond their expiry date.

Event / Workshop Policy

Cancellation Policy

  • Full refund: Cancellations made 7 days or more before the event will receive a full refund. Please contact Amy directly.

  • 50% refund: Cancellations made between 6 days and 24 hours before the event will receive a 50% refund. Please contact Amy directly.

  • No refund: Unfortunately, cancellations made within 24 hours of the event are not eligible for a refund. Please contact Amy directly.

If you are unable to attend, you are welcome to transfer your place to another participant - just let me know in advance.

Health, Safety & Allergies

Please ensure you have completed the PAR-Q form (health questionnaire) prior to attending any event or workshop. This helps me make sure all activities are safe and suitable for you.

It is your responsibility to inform me in advance of any medical conditions, injuries, or allergies (including food allergies, if refreshments are provided) that could affect your participation. This information allows me to make any necessary adjustments and ensure your wellbeing throughout the event.

Waitlist

If a class is full, you can join the waitlist. Should a space become available, you’ll receive an email notification and can book in on a first-come, first-served basis. (Note: how this functions may depend on your booking platform.)

Class Etiquette

To help create a calm, safe and welcoming environment for everyone;

  • Please arrive on time. If you're more than 5 minutes late, you may not be admitted.

  • Phones must be switched off or set to silent during class. If you are expecting an urgent call, please inform the instructor before the class.

  • Grip socks are encouraged for all classes & must be worn on the Reformer.

  • Respect the space by maintaining good personal hygiene and wiping down any shared equipment after use.

  • Be considerate of others, kindness, patience and a relaxed attitude are always welcome.

  • Please inform me of any injuries, health concerns, or changes in your physical condition before the class starts.

Health & Safety

Before attending your first session, all clients must complete a Health Declaration / PAR-Q form. This helps me understand any considerations that may affect your movement and ensures your safety in class.

Forms are reviewed annually or sooner if your health status changes.

Private Sessions

Private 1:1 and 2:1 sessions are tailored to your goals and movement needs. These are available by request and held at my home studio (mat & reformer) or your home (mat).

Private sessions may be rescheduled with at least 24 hours' notice, subject to availability. Requests made with less than 24 hours’ notice may result in the session being forfeited. Please email or message to arrange any changes as early as possible. There are no cash refunds.

Reformer sessions take place in a dedicated, private space at my home studio. Full details, including address and directions, will be provided upon booking. For the comfort of all clients, I ask that you:

  • Arrive no more than 5 minutes before your session

  • Wait outside or in your car if arriving early

  • Please be respectful of the quiet setting and the residential area.

Instructor Cancellations

In the rare event that a class or private session is cancelled by the instructor, you’ll receive a full class credit or be offered a rescheduled session. For packages, the expiration date will be extended by the relevant time period.

GDPR & Privacy

Your privacy is important. Any personal information you provide, including health declarations and contact details, is handled in accordance with GDPR guidelines. Your information is used solely for the purpose of managing your bookings, ensuring your safety, and keeping you updated about classes, events, or services you’ve opted into.

You can view the full Privacy Policy here.

Liability & Informed Consent

By participating in any Pilates by Amy class or session (in-person or online), you confirm that you are in good physical health and have completed the required health declaration form / PAR-Q. You understand it is your responsibility to listen to your body, work within your limits, and inform the instructor of any relevant medical changes.
All exercise is undertaken at your own risk. Pilates by Amy is not liable for any injuries sustained during sessions.